Refund Policy

All Pihupearlz Customers Are Secure With 2 Days Return Facility

Free return within 2 days of receiving your order – no questions asked!

Every jewellery product you purchase from Pihupearlz is eligible for a free return. You may return unused, undamaged items in their original condition with all tags and packaging intact within 2 days from the date of delivery for a full refund or store credit.

Our courier partner will collect the package from your doorstep within 2–3 working days after you place a return request.

(If reverse pickup is not available in your area, you may courier the item back to us at your own expense.)

Return Eligibility

·        Jewellery must be unused, unworn, and undamaged

·        All tags, labels, and packaging must be intact

·        No signs of wear, scratches, or missing parts

Refund Process

·        Once the returned product is received at our warehouse, a 100% refund will be processed within 2–3 working days

For Online Payments:
Refund will be credited to the same account used during purchase.

For Cash on Delivery Orders:
You will need to share your bank details via WhatsApp or email. Refund will be made via NEFT within 2–3 working days of receiving the returned product.

Note:

For returns where the product value is below ₹1000 (per item), the customer will need to bear the return courier charges.

You have to provide correct account information in which you wants refund, We are not liable to pay two times if you provide incorrect account information and money debited from our account.